Just to add in general, I personally don't think I would ever say things like 'have a nice day' after a warning. Ah its just not something that comes naturally to me and, personally, would seem fake and almost feels like it would be more of a slap in the face to give someone a warning but '<3 <3 have a nice day!!'. But as said, social anxiety here, I never really caught on the normal social 'politeness' so maybe thats a just a me problem. I've worked in customer service for a number of years and having to say things like 'have a nice day' probably feels fake by extension of being forced to end every customer interaction with it.
Lanayru wrote:Celozon wrote:- snipping the rest as the post is long and I want to address this specific point!-
I do feel there is a bit of a vocabulary issue here saying mod responses are 'rude', just in that what one person considers rude can be very different to another and to be very clear: any outright rudeness and harassment is not allowed on CS, this includes moderators. You can report us if you think we are being outright rude. But from what I've been seeing user's discussing, it seems what many of you are actually referring to is bluntness. And at least personally there is a big difference to me between bluntness and rudeness. So I would suggest maybe giving some examples of what you have issues with rather than just giving a vague 'mods are rude' as that does not differentiate on bluntness vs actual rudeness. Personally I don't consider a mod saying 'x is against the rules. Do not do this again' as rude. It is very blunt and personally I usually try to be a bit nicer, but I would like to differentiate that from actual rudeness and just calling it 'rude' may cause people who haven't been involved in these interaction to assume you mean actual rudeness.
I actually want to respond to this specifically as someone who HAS reported a staff member who was being outright rude in my PMs (which multiple people I talked to also agreed with, so it's less likely just me being "sensitive")! The response I got was extremely dismissive, basically just going "I don't believe it was rude" which was... extremely disheartening and made me heavily consider whether or not it would even be WORTH it to report these things in the future. I don't think it's fair to for other staff members to make the call on whether users are "incorrect" or "not differentiating bluntness from "actual rudeness"" when it comes to their own conduct.
I will repeat my point: bluntness should not automatically equate to professionalism (especially when it's clear that your userbase is reacting to it negatively), and that there should be a balanced approach that doesn't fall under neither overt bluntness or coddling the users.
(Again, sorry if
I'm coming off blunt. I promise it's not intended, just a side effect of my native language ^^)
Generally any reports about mods will go up to admins so I'm not sure I even saw this ticket or know exactly what situation you are talking about and I can't speak to how admins decide things. As mods we do moderate rudeness a lot so if something gets reported to us with the label 'rude' that is what we are going to be looking at it as. If you are using rude in place of blunt that is going to change how we view a report like that. Generally rudeness would be things like bullying, harassment, name calling, insults, hateful comments, publicly shaming someone, etc. Not sure if that clears anything up but those are generally the things we are looking for when something gets reported as rudeness.
I'm also not saying bluntness = professionalism, I'm just saying a certain level of it should be expected and is, in my opinion, necessary. As said I do agree just saying 'x is against the rules don't do it again' is probably too blunt and not anything I ever personally would use but I also wouldn't consider that 'rude'.
lyney wrote:on the discussion of mod responses, some of the help ticket responses i've been exposed to by other users has just.. honestly lined up with what some of the other users on here have been pointing out.
celozon, i know you are trying to prove a point by trying to upkeep that professionalism, but what is the harm in giving a soft warning before getting straight into it? one of my friends received an immediate, non-disputable board warning for a link to one of their socials simply because of a hidden picture they had posted years ago. personally, i think it would be more suitable to remove the link from their profile and issue a soft (NOT board warning??) warning rather than going straight into putting a strike on their account.
and though i cannot share this help ticket due to privacy, i saw a help ticket issued as something similar to this:
"you were worried about xyz, but now i guess now it's not right that zyx gets to be compensated."
in. a help. ticket. where is the professionalism in that? rudeness is as it is perceived, yes, but using a fallacy against one of your own users by taking what they had said and then twisting it into being as if they suddenly don't care about what they were reaching out was. um. concerning to me, haha..
so on this note, i am all for a revamp to the warning system. it has problems, and i know the mods are not intending this, but it just feels more like a kick in the shin rather than a slap on a wrist when we receive that blunt tone in warning posts. even if it's just a change in wording, it would help a lot from the users' perception.
I would like to add that warnings are really not considered to be permanent. As I had mentioned, they really aren't considered a big deal (at least to us) as long as the user understands and follows the rules. Certain things are considered bigger offenses than others so some things may not result in a warning unless its done multiple times and others may result in a warning the first time. Things like linking to a social or toyhouse with inappropriate content is generally always going to be a warning because we consider that a serious issue. We also never edit a user's profile ourselves unless the user refuses to remove the content or its very serious, we generally always try and let users making edits to their profile and sig themselves.
Not sure what ticket your are referring to or the context for that, or the exact wording so I can't really speak to that. Honestly though when I do see user's posting replies to tickets or warnings they often like to leave out a lot of info, and screenshots can be altered so I wouldn't necessarily trust screenshots and secondhand info at face value ^^' I won't deny that at times we simply can't give user's the answer they want, sometimes its just against our policy or just not a reasonable thing to do and we can't always explain exactly why because of privacy or confidentiality reasons.
Lifora wrote:One reason why I stopped collecting pets and now just trade them for art is because it's so easy to just get a strike. 3 strikes, you're out. Spent years collecting? Doesn't matter. Some rules I find really silly and kept forgetting because I just thought they were so stupid, mostly because of how I was raised. I think I last time got a strike or something because I posted a female anthro sheet (No nipples, naturally), and got in trouble for that. Then later saw male anthros with same sized breasts seemingly not getting into trouble. I wasn't raised to see much of a difference. It was weird to me I got a warning for that, which I can get their side now but yeah some rules are odd and you get in trouble and get a strike and after three you just loose everything.
As Sea mentioned, we do not and as far as I know have never had a strike system. There is also a warning level on your account that you can view, and will go down over time as the warnings 'expire'. We also heavily rely on user reports, if you see something that you think might break rules please report it. Just because it hasn't been taken down doesn't mean its following the rules.
And as mentioned you can send in tickets to ask if something is appropriate or not. Our site rules also are fairly clear on what we allow in terms of nudity. Part of it is also just site policy, and if there is a site policy you don't agree with and want to see changed it should really get its own suggestion thread.