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by SunlightAura » Tue Feb 11, 2014 10:27 am
Twinkleninja wrote:Nnuuuuu
I was gonna buy some stickers...
Looks like the packaging is poor, maybe not..
It seems as though it has only happened once
My packaging was perfect, and so were dozens of others
I wouldn't worry about the packaging being destroyed, there are very low chances of such a thing
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SunlightAura
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by Tess » Tue Feb 11, 2014 11:34 am
We're back open! Although we haven't received new stock yet. We do still plan to add new stickers soon, it just takes a while for them to be produced and delivered to us.
SupaBine wrote:SunlightWolf wrote:That's unfortunate ;_; I never seen a mail company treat this package so badly
Yes, thats right. I also haven't seen something like this. Actually I just wanted to surpise my son with all the stickers. At least not all are damaged, so he could use 6 of them.

That looks awful, I'm sorry that happened to you! I have contacted the post office about that and they're going to get back to me about compensation. You may get either a full refund or a full replacement, I'll contact you when I've heard back from them
the packaging is pretty basic, we do it that way to keep the shipping cost as low as possible, but if many more get damaged like this then we may have to ship them in bubble envelopes as packages instead of letters which will cost a lot more

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Tess
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by SupaBine » Tue Feb 11, 2014 10:09 pm
That looks awful, I'm sorry that happened to you! I have contacted the post office about that and they're going to get back to me about compensation. You may get either a full refund or a full replacement, I'll contact you when I've heard back from them
the packaging is pretty basic, we do it that way to keep the shipping cost as low as possible, but if many more get damaged like this then we may have to ship them in bubble envelopes as packages instead of letters which will cost a lot more

wow, thank you - this I didn't expected, because it wasn't you fault. Thank you very much =)
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by Tess » Thu Feb 13, 2014 1:25 pm
Dolce Owl wrote:Tess, I love the mall and everything , but it seems that the sunback is always sold out and I could never buy it

I know, I'm sorry

we don't have any in stock but we will be getting more in, and we will sell them separately so people don't have the buy the whole pack to get one
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