YES! I love it...thank you so much for doing this. Especially this:
Keep your anger/irritability in check: Nothing scares off customers faster than an angry artist. Snapping at your customers is an absolute no-no.
I can't keep count how many times I've seen angry art shop owner just snap at their customers...Really if customers "bug you" that much then don't even bother opening an art shop and stressing yourself out. Sheesh. Calm down people...
That and that part about code words...some art shop owners really do abuse that.
I will defiantly be linking to this and the "Dear Art Shop Customers" thread when I open up a new shop. CS users do need to know theses things; it has started to get a little out of hand...which is sad.