WHY PEOPLE ARE QUITTING CS- A Discussion

[ShadowKatto]

I think I read earlier some people saying that they should use them

Saying that someone should use something doesn’t mean that they have to use something.

[Ziggy Stardust]

I probably have an unpopular opinion, but... I think mods shouldn't be required to use Tone tags. Going to work, I doubt many people get those in their E-Mails. It's Chickensmoothie so I can understand why people would say use them, and I most certainly think there's a point! But also not everyone wants to use them or wants them to be used for them. If that makes sense.

Some people stated they get uncomfortable, which I like... totally understand. However, someone shouldn't be required to change the way they speak *just* because someone else wants them to. That's not okay and feels like a bad path to go down. Additionally, some people get uncomfortable when others use them on them.

I think some users either have to get used to it, as it would be a good skill to have in the world, or for those who REALLY need it, maybe there can be something that only staff can see stating that the user needs those, so someone who is comfortable using them can go and use them with the user. Like, a tiny note that mods could read. People who gift siblings often could even put that information there. I'm unsure, but I think it may work depending on COPPA laws and such.

I do think that sometimes Mods can be aggressive, I'm sure that there are times where they are, after all, they're human. Should that be excused? Well that's up to you. I just felt like stating that after saying my previous information above.

Like I said, I get not liking monotone messages. Sometimes you get the feeling the person behind the screen is super angry. They are only trying to be professional, like they would in an actual Job (I am assuming CS Mods don't get paid), and 99% of the time they aren't mad.

Small Edit: I think there is a way to sound more friendly too, if it is truly a huge problem. I think using ''!'' and emojis help a lot. In terms of rule breaking, strict *is* the best way. That's my personal opinion, as it may prevent you from breaking it again.

I like this idea! Having an indicator showing mods to use tone tags when necessary is a good step. It can be something as simple as a stamp in the signature saying "mods please use tone tags with me". It doesn't need to be something that requires any fancy coding.
I think it could also be helpful if mods were more mindful of new users making mistakes on the forums. The attitude some mods take when locking threads that are off-topic or posted on the wrong forum does seem needlessly harsh and can be a deterrent to new users posting in the future.
I understand it can be irritating to have to post the same message over and over to different users making the same mistake, but a bit of consideration at the beginning of someone's time on CS can make a critical difference in whether or not they become and active user and stay on the site.

[Lifora]

I think I read earlier some people saying that they should use them

Saying that someone should use something doesn’t mean that they have to use something.

Where did I say 'have'? I said:

think mods shouldn't be required to use Tone tags.

Perhaps there's someone out there who thinks they should, I personally don't, and that is completely okay. Maybe I came off like, ''obviously they shouldnt have to why is everyone saying they have to omg!!1!!1'' but... I don't think I did.

[tiredddd]

I think I read earlier some people saying that they should use them

Saying that someone should use something doesn’t mean that they have to use something.

It definitely would be helpful, and going back to an earlier comment, there can be professionalism without being in a rude tone, and it doesn’t have to be a particular friendly tone when someone has done something serious. I think some do struggle with that and I want to make it clear that this is only SOME, not ALL Cs staff.

[Lifora]

I think I read earlier some people saying that they should use them

Saying that someone should use something doesn’t mean that they have to use something.

It definitely would be helpful, and going back to an earlier comment, there can be professionalism without being in a rude tone, and it doesn’t have to be a particular friendly tone when someone has done something serious. I think some do struggle with that and I want to make it clear that this is only SOME, not ALL Cs staff.

Oh, you are absolutely right! I do find often there is tone in messages and sometimes... yeah, sometimes people can be super rude. I do think there is better ways for Staff to get messages across at times, and if they are really annoyed at a certain situation, to take a deep breath and perhaps a small break before they continue taking care of the situation. Anger doesn't help anyone.

[triangulum_mori]

I probably have an unpopular opinion, but... I think mods shouldn't be required to use Tone tags. Going to work, I doubt many people get those in their E-Mails. It's Chickensmoothie so I can understand why people would say use them, and I most certainly think there's a point! But also not everyone wants to use them or wants them to be used for them. If that makes sense.

Some people stated they get uncomfortable, which I like... totally understand. However, someone shouldn't be required to change the way they speak *just* because someone else wants them to. That's not okay and feels like a bad path to go down. Additionally, some people get uncomfortable when others use them on them.

I think some users either have to get used to it, as it would be a good skill to have in the world, or for those who REALLY need it, maybe there can be something that only staff can see stating that the user needs those, so someone who is comfortable using them can go and use them with the user. Like, a tiny note that mods could read. People who gift siblings often could even put that information there. I'm unsure, but I think it may work depending on COPPA laws and such.

I do think that sometimes Mods can be aggressive, I'm sure that there are times where they are, after all, they're human. Should that be excused? Well that's up to you. I just felt like stating that after saying my previous information above.

Like I said, I get not liking monotone messages. Sometimes you get the feeling the person behind the screen is super angry. They are only trying to be professional, like they would in an actual Job (I am assuming CS Mods don't get paid), and 99% of the time they aren't mad.

Small Edit: I think there is a way to sound more friendly too, if it is truly a huge problem. I think using ''!'' and emojis help a lot. In terms of rule breaking, strict *is* the best way. That's my personal opinion, as it may prevent you from breaking it again.

I like this idea! Having an indicator showing mods to use tone tags when necessary is a good step. It can be something as simple as a stamp in the signature saying "mods please use tone tags with me". It doesn't need to be something that requires any fancy coding.
I think it could also be helpful if mods were more mindful of new users making mistakes on the forums. The attitude some mods take when locking threads that are off-topic or posted on the wrong forum does seem needlessly harsh and can be a deterrent to new users posting in the future.
I understand it can be irritating to have to post the same message over and over to different users making the same mistake, but a bit of consideration at the beginning of someone's time on CS can make a critical difference in whether or not they become and active user and stay on the site.

i agree, esp considering i accidentally broke a rule once and got a message that sounded so rude i nearly quit the site i had only been there like 2 weeks at the time and the way the mod went through all my socials made me uncomfortable
i feel like if they at least used a tone tag, or some softer language, considering it wasnt a super harsh rulebreak, wouldve made me a lot more comfortable. thats just me and my autism, though

[Lanayru]

I think the bickering about tone tags is both missing the point and derailing the conversation. The overall argument regarding that is not (or at least should not be) about whether or not the staff need to use tone tags, it's about the fact that multiple people perceive the staff's current approach to communicating with members as cold, distant or even downright rude. There is a balance to be achieved between being blunt and being overly friendly/coddling your userbase and bluntness/rudeness should not be equated with professionalism.

(again, sorry if this comes across pointed, its not intended to be!)

[tiredddd]

I think the bickering about tone tags is both missing the point and derailing the conversation. The overall argument is not (or at least should not be) about whether or not the staff need to use tone tags, it's about the fact that multiple people perceive the staff's current approach to communicating with members as cold, distant or even downright rude. There is a balance to be achieved between being blunt and being overly friendly/coddling your userbase and bluntness/rudeness should not be equated with professionalism.

(again, sorry if this comes across pointed, its not intended to be!)

This

[triangulum_mori]

I think the bickering about tone tags is both missing the point and derailing the conversation. The overall argument regarding that is not (or at least should not be) about whether or not the staff need to use tone tags, it's about the fact that multiple people perceive the staff's current approach to communicating with members as cold, distant or even downright rude. There is a balance to be achieved between being blunt and being overly friendly/coddling your userbase and bluntness/rudeness should not be equated with professionalism.

(again, sorry if this comes across pointed, its not intended to be!)

i dont really think anyone is bickering, but okay
anyways, that's what everyone is talking about, right? staff being rude at times?
i understand they either dont mean it, or they are just exhausted, but i feel like people who havent intentionally broken the rules, or havent like, harassed or scammed people, shouldnt be sent a message that makes them feel uncomfortable, hurt, or saddened
it can be as simple as "hey, you broke this rule, and i'll be removing content that does so. please keep this rule in mind, im sure you didn't mean to break it."
and if the response is harsh or rude, well, they can drop that kindness and deal with it colder
i feel like there should be more benefit of the doubt, in a sense

[Malleus]

I think the bickering about tone tags is both missing the point and derailing the conversation. The overall argument is not (or at least should not be) about whether or not the staff need to use tone tags, it's about the fact that multiple people perceive the staff's current approach to communicating with members as cold, distant or even downright rude. There is a balance to be achieved between being blunt and being overly friendly/coddling your userbase and bluntness/rudeness should not be equated with professionalism.

(again, sorry if this comes across pointed, its not intended to be!)

100% agree.

Mods don't have to go around catering to users, but they really could do with having a friendlier approach and demeanor. If it's something a simple as overhauling the copy/paste messages used for common rule breaks then.. why not do that?

As someone who was a teacher for 6 years, it disheartens me to see how young users and new users are spoken to when rules are broken. Like, if CS is to remain what it has always been, which is a site aimed at children, then there's nothing wrong with having a gentle hand versus a firm hand.

Mods, in my own personal experiences, have always leaned too hard on a 'firm hand' and that is why they come off as cold, uninviting, and unfriendly. Again, not all mods and not even in all interactions for some mods.