by lizzybee » Thu May 22, 2025 12:06 pm
i dont know if these are still open but i saw flumm post and thought id throw myself into the ring 🤗
Username: lizzybee
User ID: 979405
Discord: elizzybees
Position seeking: Mod
Please tell me about any relevant experience you have moderating. If you have none, then tell me about a time you exhibited good moderation skills.
I have never moderated in any online position before, but I am currently looking to apply in order to help gain experience! Team building and communication are very strong skills to have in my workplace and I'm quite used to having to step in with situations I'm unfamiliar with. I don't know if I've ever been in a situation that would count as "moderating" but, as the most recent example, sometime last week I received a phonecall from a colleague way past office hours who was stressed about a job they'd been given but realised too late they didn't know how to do it. Their supervisor was away, which was why they had the job, and they'd incorrectly been given my information to reach out to for help. I also had no idea how to do their job but telling them that wasn't really helpful, so I told them to leave it with me and not to worry, I'd do what I could to sort it out and email them back in the morning. I had to email their supervisor for them to ask what sort of job they'd been given and how to do it, and the next morning I emailed my original colleague to let them know I'd contacted the supervisor and was waiting on their response, they'd get it as soon as possible - this was to ease their nerves and let them know I was still working on it! When I got the reply, I drafted my own version of it, and sent both my draft and the also forwarded the original email to them. Once that was done, I sent another email to let them know that I actually wasn't supposed to be their PoC, and encouraged them to email their supervisor themself to find out who was actually supposed to be in charge for the week.
I feel like this interaction showed a variety of skills that I think would be useful in moderation - being able to take control and improvise in a situation I was unfamiliar with, be able to contact the right people for help, communicate in good timeframes, and also give both the direct response to the problem from higher up while also giving a friendlier approach with my own words. It also redirects towards someone who would be more useful than me in the followup to the situation!
Have you ever been canceled, banned, asked to step down, or otherwise received any disciplinary actions due to your behavior in a community? If so, what happened? Not as far as I know!
Two users are in a heated disagreement in the discord. User A is upset because User B did not accept their trade proposal, and is vaugeing them publically. User B finds out, and confronts them. The argument is charged and is moving fast. How do you handle this situation?
De-esculation is always a priority in situations like this! The first thing you do is immediately and directly, but politely, shut down the discussion - "hey, A and B, I'm going to step in and ask you both to end this discussion now. We don't want this sort of conversation being public! if you would both like to make a ticket, I can get this sorted for you both!". If one or both continue to ignore that, then give a short timeout/mute to let things settle, and once again lead with the "this discussion really needs to be had in a ticket, please." Once the main chat has calmed down, and both users have made a ticket, allow both sides to speak. It's okay if conversation is heated on their site- rudeness towards staff shouldn't be tolerated, but sometimes people are prone to raising their voices if they're stressed and feeling unheard, so allowing them to speak their mind is always positive. Discuss with other moderators on what to say if needed, but try not to bring a second mod into the ticket as it can lead to "feeling teamed up on". Once both sides have been heard, you can gently but firmly issue whatever warnings need to be had. "A, I understand that you're upset about the trade, especially if it was something you were really hoping for! However, it belongs to B at the end of the day, and as it is theirs, they have final say in what they trade for it. Next time please be mindful and think about if you would make a trade for something you're not really interested in. Taking a discussion to DM's to try and sort a different sort of trade could've gotten you better results!" and for B, something like "I understand it's really upsetting to be vagued when you've done nothing wrong! While it was absolutely not okay for it to happen, it should've been brought to a moderators attention first, preferably through the ticket system. Emotions can get the best of us but its our job to help in situations like this - if it happens again, please reach out to a member of staff!"
While doing this, you or another moderator can or should be deleting the messages made in chat - this helps make it less awkward for regular discussion to continue and can also prevent people leaping onto an argument that you've managed to snuff! De-escalation is always the first key, and damage control last.
User A is confused about a rule listed on the main page and reaches out to you for help. After reading the rule, you realize that the clarity is a bit messy and that you don't quite understand it either. How do you handle this encounter?
The first step is to always make sure they know you've seen their question, and you are actively looking for an answer. "hey, I saw your question, I just want to agree that it can be read a few different ways! I'll get in touch with the other members of staff and I'll get back to you as soon as we have a clearer answer - in the meantime please wait before you do anything!" Once you've let them know, forward the message to whoever is in charge of things like this - in this case either an admin or owner! Clarify the rules with them, suggest whatever update to wording might be needed, and then get back in touch with the original user that asked the question. Clarify the rule for them, and also notify your fellow moderators about the rule change. If the user is unhappy with the interpretation of the rule encourage them to open a ticket so they can discuss it without filling the questions chat :)
thank you for considering me!! i know i have very little experience, but im always looking for a chance to improve!
I originally wanted to make a shark themed one but saw a differ user did that so I decided to try and make a pretty fish kind
This embling is supposed to be like a gummy, I thought about those blue gummy sharks while making it
I love doing Xiangyun clouds and wanted to do one for a standard
I've been wanting to make a carousel type design in a UMA for a while now so decided to give it a shot for my application!
Here is some other UMA work i've created:
xcredit
