Having trouble with your inbox? [Private Message Help]

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Having trouble with your inbox? [Private Message Help]

Postby arte » Mon Oct 31, 2011 1:28 am

I have noticed that quite a few people post in the CS Suggestions and Problems forums asking why their inbox says 1 new message or 2 new messages and wont go away when they click on it. I've also seen people post to ask about how to send a private message. Well, if you are looking for an answer, look no further. You have come to the right place.

Looking for something else? Try these:


Chickensmoothie FAQ
Site and Forum Rules
Basic Newbie Help
Tips for New Players
A list of more helpful topics


Private Messaging FAQ

What is a PM?
PM is the abbreviation for 'Private Message' or 'Private Messaging' which is a system that allows you to send messages to other players on Chickensmoothie.

How do I send a Private Message?
To send a Private Message, click on the name of the user you wish to send the message to. This should take you to their Profile. Right in the middle of their profile there will be a link that says PM: Send Private Message. Click this and write your message, then click submit to send ^^

Can I send a PM to more than one person at a time?
You can send a Private Message to up to five people at a time. To add them to the message group, go to the rectangle text box above where you put the title and type the username of the person(s) you wish to send the message to. Then click the little button titled 'Add.' If you'd like to remove a person again, just click the little 'x' beside their name.

My inbox says 'One new message', but when I click it, there is nothing there...?
These probably means your inbox is full. The limit of messages you can store is 200. Try deleting all of your unwanted and unneeded messages, then it should say 'Release all on-hold messages'. Like this:
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Click it. Then all of the new messages should be released and the '1 new message' should go away. Try doing this every once in a while so it doesn't happen as often ;3

I've been told numerous times that my PM button isn't appearing, and however much I try to change my settings on the pming page, it still won't change.
You may have selected 'No' for 'Allow users to contact me by PM'. To change this, go to 'My Account', click the tab 'Board Preferences', and select 'Yes' for 'allow users to send you private messages.'
Like this:
Click.


I keep getting PMs to notify me of trades, but I don't want them.
If this is the case, you can go into your trade settings (under the regular trades page), and check the box that says 'Don't notify me with a private message when a new trade arrives', then save the updated settings.

I can't send PMs?
If you can't send PMs and its not for one of the reasons above, you are probably a COPPA'd user. This means you are under a safety restriction due to your age and cannot send PMs until you are of age.


If you have a question that has not been posted here, please feel free to ask it ^^ I will answer the best I can and post it up here so others won't have to ask. Mods, if this thread is not needed and is just spam, or does not belong here, please remove it, and I am sorry!

Also: This page is still a slight WIP, so some questions have not yet been posted :3
Last edited by arte on Thu Oct 26, 2017 12:00 pm, edited 8 times in total.
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Re: Having trouble with your inbox? [Private Message Help]

Postby arte » Mon Nov 07, 2011 12:17 pm

A new question and answer have been posted ;3
I updated a few other things too.
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Re: Having trouble with your inbox? [Private Message Help]

Postby sparrow. » Fri Dec 09, 2011 2:37 pm

Hi thank you very much! your advice really helped me and a friend!
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Re: Having trouble with your inbox? [Private Message Help]

Postby arte » Thu Jan 26, 2012 9:48 am

Ravenfeather13 wrote:Hi thank you very much! your advice really helped me and a friend!

I'm glad it helped ^^
Let me know if you have any questions!
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Re: Having trouble with your inbox? [Private Message Help]

Postby TreeFrog » Sat Feb 11, 2012 3:09 pm

Well, my friend's account, it won't let her send messages at all. She's getting really upset. How do I fix this??
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Re: Having trouble with your inbox? [Private Message Help]

Postby arte » Sat Feb 11, 2012 3:19 pm

She may be COPPA'd.
Anyone registered under the age of 13 is considered COPPA'd, and cannot send any form of messages.
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Re: Having trouble with your inbox? [Private Message Help]

Postby Nadine » Mon Feb 13, 2012 9:56 am

Arte♥ wrote:
She may be COPPA'd.
Anyone registered under the age of 13 is considered COPPA'd, and cannot send any form of messages.

To add on, if she is over 13, and hasn't posted on the forum yet, she needs to have one of her posts approved and then she can send messages and post normally on the forum ^^
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Re: Having trouble with your inbox? [Private Message Help]

Postby Emily xxx » Sun Aug 19, 2012 7:54 am

the COPPA thing only applyes to poeple in the us, im not in the us and im not coppaed(but im over 13)
Is it all in my head or was it something I said
Because I’m trying to forgive, and now I’m trying to forget,
You’re telling me all of this and then I’m hearing that I did.
It was all just a lie, was it all just a lie?
Now I’m walking away cos everything that you said.
All that you ever tell to me is lies, lies.


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Re: Having trouble with your inbox? [Private Message Help]

Postby Shyra44 » Mon Feb 18, 2013 9:27 pm

Hi, I don't know whether I can still post it here or not but my message that I want to send to my friend keeps going into my outbox and she never gets it. Is it because her inbox might be too full?
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Re: Having trouble with your inbox? [Private Message Help]

Postby Sorren Fey » Tue Feb 19, 2013 4:40 am

She can't recieve messages when her inbox is full. She needs to make room and then click the 'release all on-hold messages' link.
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