- i didn't do much at work again today, but i got a call roughly an hour before i left and while the person had lots of very serious complaints about one of our nursing homes, she was respectful towards me & thanked me at the end of it. heck, she was even understanding when i told her that getting anything checked out/fixed before easter would be pretty difficult, if not impossible. gods, if only everyone could be more like her, i'd be much less anxious about taking calls