CS staff would like to clarify the difference between sending an unfair trade (ex. ninja trading) and scamming, as we can only reverse trades if a scam took place. We cannot do anything about unfair trades. It is up to you to look up the value/worth of your pet and determine if you are happy with a trade before accepting it.
What is ninja trading?Ninja trading is when someone offers on a pet for less than it is actually worth in attempts to get a good deal. Usually the trade will involve a high valued pet on your side with lesser valued pets on theirs, sometimes they may offer many lower valued pets so it looks like you're getting more. Anyone can be a target though they typically will try their luck with someone who doesn't appear to know their values well.
Please DO NOT ACCEPT A TRADE if you are not 100% happy with it. Research your values, check out the numerous topics available in the
CS Trading Guides & Help forum, ask questions and know the worth of your pet
BEFORE you trade it away.
Unfortunately there is little CS staff can do in these cases as it is
not against the rules to send an unfair trade. We cannot reverse trades when you change your mind or later find out the trade might have been unfair. It is your responsibility to make sure you are happy with the trade when it was completed. Please block users who you do not want to trade with so they cannot send you any further trades.
What do CS staff consider to be scamming?Scamming is when someone deliberately lies about what they are offering you. For example, if someone sends you a trade claiming their pet is worth more than it is or if someone claims your pet is worth less than it is, then that would be considered scamming. Lying about the pet (ex. claiming your pet is a Joker when it's not) is also considered a scam.
This is against the rules and is reportable. Reporting Scams and Reversed TradesHow do I report a scam?First go to the trade page and view the trade. Scroll down to the very bottom of the trade. Directly above the 'Accept', 'Edit', and 'Cancel' buttons is the share trade link.

Next, go to
'get help from staff' and choose 'Help with trades/pets'. Then write a description of the problem and include the link from the trade. We need proof that the user claimed the value of a pet was more or less than what they offered. If this was done in a PM instead of in the trade itself, please report the PM messages by going to the message and clicking the 'report' button. Please include all the information possible so we can deal with the situation quickly, rather than having to contact you for more information and delay the situation.
Additionally its best to not contact the user involved and leave the situation for staff to deal with. You can block the user if they are bothering you.
What is a reversed trade and why do staff reverse trades?A reversed trade is when staff intervene and give back the pets/items/c$ you traded while giving the other user their pets/items/c$ back. This is done typically when scams take place, but could be large-scale trade reversals for various reasons such as multi-accounting/cheating or a hacked account. You will be notified by a trade in your 'completed trades' section if this happens and it will name the admin that reversed your trade.
Staff will never reverse a trade without cause. We will NOT reverse a trade because you found out after a trade that you traded away a pet for less than its worth. It is extremely important you are happy with the trade before you accept it.
If you are unsure why a trade was reversed you can send in a
help ticket.