Acknowledge Site Suggestions Within an Allocated Time Period

Suggest new features or changes to Chicken Smoothie.

Should Suggestions be Acknowledged Within a Time Frame and When?

Yes, Within 1 month
8
7%
Yes, Within 3 months
65
53%
Yes, Within 6 - 12 months
39
32%
No
11
9%
 
Total votes : 123

Acknowledge Site Suggestions Within an Allocated Time Period

Postby Blueberry » Tue Jul 23, 2024 12:58 pm

Chicken Smoothie Site Suggestion:

“Acknowledge Site Suggestions Within an Allocated Time Period”


Hello, everyone ^^

I’d like to thank everyone for taking the time to review this post! Your attention is appreciated and any feedback would be greatly valued and welcome.

Before I begin, I’d like to express my gratitude towards the staff. Y’all have done an exceptional job improving and continuously upgrading this site over the past few years. Your hard work has not gone unrecognized, and I speak for (most) of the community when I say thank you.


Now, let’s get down to business.

The Site Suggestion Board was established in 2008 as a medium to allow members to propose improvements and concerns regarding the website. There are 105 pages of site suggestions - so give or take about 2000 individual proposals. When a user submits a request, one of three things happen:

1. it’s rejected (there are too many reasons to list) and consequently locked
2. It’s accepted and consequently locked
3. It’s ignored

Number one and two are obviously not the issue here. It’s number three.

What is number three? Number three is schrödingers cat.

As you stare at your suggestion - the one you made four years ago - you wonder… is it being ignored? Maybe it’s under development? Maybe they just don’t want to do it? Hm… You have no damn clue. So you begin to feel frustrated. Do the admins not care? But your suggestion is so good! It makes so much sense! It’ll make everyone happy… So why aren’t they doing anything?

Maybe they are, maybe they aren’t - That’s the problem. We don’t know. We don’t know if our proposals are ever even seen, much less considered for development.

Sometimes suggestions are brought to fruition on a random Tuesday afternoon and sometimes they rot for years - never seeing the light of creation.

If a proposal isn’t gonna happen, then fine. I can accept that maybe not all our ideas are great, but instead of allowing users to push and bump their posts for years with the naive belief that “maybe someday,” can’t you just tell us no?

That’s why I suggest
“Acknowledge Site Suggestions Within an Allocated Time Period”

Acknowledge suggestions within 3-6 months of its publication. Even a year is better than never. We just wanna know if someone’s listening.

•••



Last edited by Blueberry on Sat Sep 21, 2024 3:59 pm, edited 7 times in total.
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Re: Acknowledge Site Suggestions Within an Allocated Time Pe

Postby ARACHNOPHOBI4 » Tue Jul 23, 2024 4:23 pm

THREE CHEERS! full support, community communication is so important
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Re: Acknowledge Site Suggestions Within an Allocated Time Pe

Postby minecraft » Sat Jul 27, 2024 12:21 am

i think it would be nice for all suggestions to eventually get some form of reply from someone on the staff team, but without a set 'reply by' date.
i also wouldn't expect a staff members reply to outright approve or deny a suggestion, but seeing perhaps a dedicated member of the staff team pop in and interact once or twice would bring me a little more reassurance that our input goes somewhere.

little ways of acknowledging the suggestion such as asking OP for clarification, or offering a temporary/DIY solution to a suggestion would almost certainly make me feel more like it's worth pushing for positive changes on cs, as i think i've been here a long time now and the few big changes i've seen where staff asked for our input made me feel really optimistic about the future of cs :3

i will note it's never going to be constructive for users to guess their suggestion is being intentionally ignored, as much as i can sympathise with that anxiety. cs is big and at most it just hasn't been seen by the right person.



i feel like a dev tracker could be a really useful and (i expect) really popular feature that would ease a lot of the concern this suggestion expresses - because i don't think i or op are the only people who feel like lots of suggestions aren't really going anywhere as things stand.
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Re: Acknowledge Site Suggestions Within an Allocated Time Pe

Postby Sashtato » Mon Aug 05, 2024 4:06 am

Huge support! I pop in this forum section every now and again to bump suggestions I like and support, but it often feels like a huge waste of time. It’s like that episode in Amphibia when the kids start putting suggestions for the farm in a “suggestions barrel” which leads to a fire pit… That’s what this forum section feels like most of the time. A place of empty promises so they don’t have to actually listen or look at anything. I’m not saying that’s what it is or is meant to be, but it can certainly feel that way sometimes…

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Re: Acknowledge Site Suggestions Within an Allocated Time Pe

Postby littlelion420 » Mon Aug 05, 2024 4:07 am

Complete support. I’ve seen too many good suggestions be ignored
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Re: Acknowledge Site Suggestions Within an Allocated Time Pe

Postby nbkarkat » Mon Aug 05, 2024 5:42 am

support. multiple-year old suggestions getting completely disregarded by staff feels inappropriate, there should be a better system in place.
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Re: Acknowledge Site Suggestions Within an Allocated Time Pe

Postby iHolli » Mon Aug 05, 2024 10:48 am

    { absolutely support. even if all a staff member provides is a brief "we see this, and we're taking it into consideration / we're rejecting this / we're tabling this right now but may come back to it in the future," it would be a great help :] ♡
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Re: Acknowledge Site Suggestions Within an Allocated Time Pe

Postby kitandangel » Mon Aug 05, 2024 11:02 am

I support this!!

I obviously understand how difficult it can be to get to everyone, but I feel like even just some sort of once over and a message about maybe a suggestion being too minor for them to look into at that particular moment? It's not ideal, but it would still be nicer than getting 0 reply and wondering if ANYONE has looked at it!
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Re: Acknowledge Site Suggestions Within an Allocated Time Pe

Postby KhajiitKennedy » Tue Aug 06, 2024 6:07 am

I support!

Even just one of them popping into very popular threads to just acknowledge that it exists.
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