Lanayru wrote:Infailia wrote:IWanaBeFriendsWithYa wrote:
I have also had many issues with staff seeming hostile. They aren't means, but blunt and passive aggressive in their warnings.
I personally believe it's a copy and paste warning they use rather than typing it from scratch as they're usually the same so I don't personally blame them but it's always upsetting to see it and gives me the same feeling I get when someone should at me irl. I hate it, I hate doing things wrong and most of the time it's an accident.
For example, you put your age in a forum (I personally mentioned a rough age in the words of "I'm in my hundreds" but my actual age, just using hundreds as an example of how I worded It so it doesn't get deleted lol) I thought the rule was you don't say specific age so thought it was okay. It was deleted which is absolutely fair enough but because its an accident, first time doing it, just a message saying " just so you're aware, you're not allowed to mention anything about age, you're only allowed to say that you're an adult etc, this is just to let you know, if you do happen to do it continuously you could be banned, thank you for considering this message and have a lovely day!"
It's basically the same words as saying " you did this. Do not do it again or you will be banned." But nicer.
If people have continuously broke the same rule on purpose then you have to be stern but 9 tomes out of 10 it's an accident and the majority of people react better to kindness than sterness !!
Saying that, the latest warning I had was when I was defending the staff over the security system and my warning was worded nicer than usual and had a smiley face. Just that alone made me not feel like I was being attacked and informed me of a rule I broke <3
I've seen a lot of people commenting on how they're unable to tell the tone of staff posts/percieve them as more negative than they're intended, and I just wanted to suggest that perhaps staff should look into using tone tags when posting.
For example (pulling a quote from romeo & cinderella) "the oekaki is for drawing, not writing" could instead be written as "the oekaki is for drawing, not writing /nm /neu". This would help players, especially neuro divergent ones, better understand the intent behind the message and isn't hard to implement.
As it's been stated that a lot of these seem to be copy-pasted and likely from a list given to staff, perhaps the messages themselves should could through an overhaul.
One again, I'll be using the message "the oekaki board is for drawing, not writing". While it's simple and too the point, something along the lines of "hey, just a reminder that the oekaki board is for drawing, not writing" reads a whole lot gentler and still gets the point across quickly.
Adding to that some tone indicators and/or an emoticon likeor <3, and you've got a message that players would have a really hard time perceiving as cold/mean/hostile/passive aggressive while still maintaining professionalism.
Professionalism and being cold/blunt don't have to be synonymous <3 /pos /gen
While I agree with the overall point that staff should put more consideration into how they communicate and come across, I wanted to gently nudge up the point that tone tags are unfortunately not an universal fix and do not help everyone. While I appreciate a good /gen, /j or /lh when needed I personally find excessive tone tag usage quite condescending and belittling as a ND individual. I'm also ESL and find it hard to memorize essentially a whole sub-language of tags for every tone, mood and intent - and I've seen multiple other non-native eng speakers echo this sentiment on the internet. ;v;
This was so far back but I've been in A&E so didn't get chance to reply lol. But I will agree with this, I don't know of this is a new generation thing but I have NO idea what tone tags are hahaha ill be honest if someone said "You have broken the rules, do not to this again blah blah blah..../gen" id just be confused and thing they were taking the Mickey lol 😂 I have no idea what any of them means. My version of tone tags is a classic smiley face. If you mean something in a nice tone, you say it with a smile

I just think, considering most warning are copy and paste (or seem that way) just pit "have a nice day

So many of the staff are lovely people and I'm sure they'd prefer to come across that way too! <3 (sorry for changing subject again!)