Pardon C$ Debt

[RaeOfHope<3]

for reference to those not wanting to check, being 500C$ in debt can only be alleviated by spending at *least* 30 USD of real money to "pay the site back" and be able to even use c$ again.

while many may be in a position to pay that, I find it.... frustrating, shall I say, that victims of a hacking attempt are being expected to cough up half my grocery bill of money they might not even have for a security breach of the site they had no knowledge of or protection from, or even know the reason for if they aren't active on the forums right now.

I fully agree this is ludicrous not only is it not needed and unfair it also ends up costing the site, you think about it, if you were put in that position I feel most people would give up on the c$ side of the game and stop spending money they would have, or give up the game entirely, I know I would!

[Shooting Stars]

Those solutions still aren't right. Now a user in debt has to give up their pets just to put their balance at 0? It costs CS nothing to remove a negative balance, because negative C$ can't be spent, but staff seems to act like it still holds worth. If it can't be used, then generating it isn't a problem whatsoever. Any C$ traded to a debt holder just has that C$ basically erased.

I promise I'm not trying to be rude, but negative currency is less than worthless, and no one should have to sacrifice things that wasn't their fault.

Heck, I suggested a few pages back to pull C$ from permanently banned accounts, the pound, or the C$ store. Surely those would hold more than enough to fix this.

[PinkAngel]

I’m sorry, I’m still a little confused.
What if the pets or items have been traded away?
What if you obtained you c$ another way?
May I ask what the alternative ways are?

Edit: just re-read the post. It doesn’t seem very fair in my opinion as it’s not the users fault. Genuinely asking this, is there a reason balances can’t just be put to 0 without users loosing stuff?

My assumption in the case of a player who traded away the pets/items that they purchased with C$ is to give them any item/pet on your account to make up the cost? (Even if they are ones you always had/had for years/months)

But pets/items do not have a set value and are worth differently based off demand/rarity. So I am unsure if they are actually or would require that?

I do agree that it is still an unfair solution as players are still being made to pay-off a debt they never consented to or thought they would fall into. I do agree that this is putting stress on players who assumed that they really were given “free C$” only to find out they spent secret “loaned-C$” and now are made to either give ChickenSmoothie the items/pets that the player used the secret “loaned-C$” on or slowly trade/sell off unwanted pets/items for C$ to payback their “secret-loan” (or even suck it up and actually use their real life income to cover their debt-to which ChickenSmoothie said was not required).

But it is slow progress that we finally know publicly what the current options are.

Not sure if this makes sense since I am tired.

[beemo]

I've been informed the following options will be available for users who are in C$ debt and would like assistance from the admins to fix it;

• Reversing purchases you made at the C$ store to set your C$ balance back to zero, this would mean giving up previously purchased store pets or items.
• Returning the pets or items that the C$ was traded for in return for the C$. The pets/items will be placed in the pound.

If you are in C$ debt and are interested in either of these please send in a help ticket. As of this time I'm not aware of any additional options that will be made available. Yes this does mean giving something up in exchange for the C$, likely to help stop anyone who would try and take advantage of a system that gives you things for free.

I realize that some of you are not happy with us pointing out that not that many users were involved but I do just want to stress that there are a lot of users on CS who actively trade and just statistically speaking, the number of users who had a trade reversal due to this and the number with a negative C$ balance due to this is very small compared to the whole site. This is not meant to belittle their position, but as staff part of our job is to consider the needs and impact to the whole site as well as individual users. We still want to help the individuals affected which is why the admins are offering additional options to get their C$ back.

If this makes it so the user would be where they were without all of this nonsense happening, then I think that's fair. They don't have the pets they originally bought with the C$, and they don't have the C$ debt. It's like nothing happened?

[Celozon]

Those solutions still aren't right. Now a user in debt has to give up their pets just to put their balance at 0? It costs CS nothing to remove a negative balance, because negative C$ can't be spent, but staff seems to act like it still holds worth. If it can't be used, then generating it isn't a problem whatsoever. Any C$ traded to a debt holder just has that C$ basically erased.

I promise I'm not trying to be rude, but negative currency is less than worthless, and no one should have to sacrifice things that wasn't their fault.

Heck, I suggested a few pages back to pull C$ from permanently banned accounts, the pound, or the C$ store. Surely those would hold more than enough to fix this.

I would just like to stress once more that this would not be asked users to 'sacrifice' anything more than a regular reversed trade would, except that this is optional.

If this makes it so the user would be where they were without all of this nonsense happening, then I think that's fair. They don't have the pets they originally bought with the C$, and they don't have the C$ debt. It's like nothing happened?

That is correct

----

I would also just like to say that if you are not satisfied with this option that is within your right, however I do take issue with using terms like 'stealing' 'extortion' 'taking away' etc in reference to this. I have been seeing these thrown around on this thread and others, and for those unaware of the details of this situation it makes it seem like CS is simply taking something away when nothing was gained in return and that is not true. All that those of us on staff have been trying to say is that something was gained already for that C$. This does not reflect our personal feelings on the situation just the facts that in whole-picture terms nothing was lost. We all understand that is not how everyone individually feels about it. A lot of users have become quite concerned and scared of this whole situation in part due to people using this terminology and partial information that makes the situation sound worse than it is

(This is not directed at anyone specifically, I have been noticing it a lot on this thread and others from many users and I realize its probably not completely intentional by many but regardless has been causing its fair share of spreading unnecessary fear and I wanted to address it as a whole and this was a good opportunity)

[Cygnetta]

The proposed solution is quite fair. Nobody is "losing" anything. Best case scenario, you still have the pets/items from the reversed trade and simply undo the reversed trade, making it as if the reversed trade never happened. If you don't have those things anymore, you can still trade stuff into the C$ store. I guess you could complain about the situation if you can't or don't want to do either of those things, but staff is trying very hard to come up with these ideas, and I feel like the reactions are unnecessarily negative. Maybe people aren't understanding the solution?

[Falco]

Asking this again because my help ticket and questions on here still weren’t answered.

Why can’t all the users in the negatives just be put to 0c$, why does there need to be more reversals?

Have we just been “loaning” c$ instead of actually receiving it this whole time? That’s frustrating.

[PinkAngel]

Asking this again because my help ticket and questions on here still weren’t answered.

Why can’t all the users in the negatives just be put to 0c$, why does there need to be more reversals?

The reason why users in debt cannot be reset to 0C$ is because they own/owned pets/items that originally should have been paid for. Players have the option to use those owned items/pets to basically sell to ChickenSmoothie who inturn will give you the C$ you paid for said pet/item.

Which in turn put you to owing 0C$ seeing if you still have those pets/items.

It will make it like the situation never existed. It just is unfortunate as giving CS the pets/items can take time, especially if you have to sort through pages to find those pets. Unless there is an easier way to do so?

Edit: I am unsure what players are to do if they traded away the pets/items already.

[Falco]

Asking this again because my help ticket and questions on here still weren’t answered.

Why can’t all the users in the negatives just be put to 0c$, why does there need to be more reversals?

The reason why users in debt cannot be reset to 0C$ is because they own/owned pets/items that originally should have been paid for. Players have the option to use those owned items/pets to basically sell to ChickenSmoothie who inturn will give you the C$ you paid for said pet/item.

Which in turn put you to owing 0C$ seeing if you still have those pets/items.

It will make it like the situation never existed. It just is unfortunate as giving CS the pets/items can take time, especially if you have to sort through pages to find those pets. Unless there is an easier way to do so?

Thank you so much for making a clear explanation! I’m literally not understanding the other post

[Wookieinmashoo]

I wasn't affected by one of the reverse trades, but I do think one of the options presented for the negative C$ balance should be required. People staying in the negative could cause more problems. I think the general public really appreciates the information and that each user is being worked with on a one on one basis. I hope whatever the site does for security reasons comes soon. This may have just been a couple incidences, but it shows it's possible and could happen again.