Simon wrote:Rosemoon wrote:I noticed something mentioned here a few times that I was keeping in mind too; I think when it comes to someone making a report about someone breaking CS rules, people would feel a lot more comfortable if they received a direct response back stating "thank you for bringing this to our attention we will respond accordingly" so that we at least know that our grievance was addressed. That's why so many people are saying they feel ignored and left in the dark when reporting these issues, because there are times where we don't get any proper response back stating "hey we read your message, thank you for letting us know we'll take a look at what's going on" just an automated message stating "someone will read your message eventually". And I think that's causing people to be unsure of whether or not a situation has been dealt with and causing users to be uncomfortable and feel unsafe not knowing if their voice was heard. I feel like just a simple message stating that their grievance was heard would ease a lot of people's minds, no need to disclose any specific info about what the situation is or what actions will be taken, just a small "hey we read your message, don't worry we'll look into it" like I see some mods do with other reports.I think this is a fair point, I'll talk with the team about being better about doing this. Sometimes we get 10-30 tickets about the same exact situation so it can be tedious to reply to every single one, but it's understandable that you would want to know your ticket was received and is being worked on.
If you think your ticket has been forgotten or has fallen through the cracks, you are always welcome to send a follow-up reply.
Follow ups on reports would be a god send, I know I for one get incredibly invested in some reports I make that are of bigger things, such as scammers, multi's, bullying etc. So a follow up, even if it is something small like "this has been dealt with, thank you for your report" would be great.
That being said, I've noticed that a lot more of my reports do get a follow up since that making of the "sell cs thread" when they have been dealt with, though never those that are presumably discarded. If the discarded reports got feedback as well, and an explanation why it's not adequate or that nothing could be done (no need for an explanation), it may allow the users to get more information or drop the case, and/or learn how to report more effectively in the future.