Your ticket is just asking whether people will be punished. It's not asking about a specific user and providing evidence, which is what Seasonal is talking about. It was also submitted yesterday, which does not count as being ignored, especially since it looks like your question is already being addressed in this exact thread. There's not some big coverup going on here. Staff are being transparent in the matter and are openly answering concerns here.
I just want to add that I think everyone is on the same side here. Everyone posting here wants to protect minors and prevent bullying and other problematic behaviors. So with that in mind, let's try to discuss the issue civilly.