3 day old help ticket response

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3 day old help ticket response

Postby RATBRAINZX3 » Wed Sep 28, 2022 10:54 am

hi there, ive been pretty paranoid recently as my help ticket case has gone cold. for context, im trying to get an old account back and provided my email to prove my ownership, i havent gotten a response and its been several days. do help tickets usually go cold like this?
Call me Rat, mini, or whatever, I’m open to new nicknames

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Hopefully a future indie game maker

I love rodents, deer and decor. If you wanna trade I looove those!
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Re: 3 day old help ticket response

Postby Lacuna » Wed Sep 28, 2022 4:43 pm

    If you received the confirmation email/PM and have a ticket number it has been received. Issues like the one you described often have to be bumped to admin due to the existence of multiple accounts that may need to be closed/combined. Admin tickets do take a bit longer to get a response due to the smaller number of staff who can handle them and the extra work involved. You should receive a reply soon, though!
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Re: 3 day old help ticket response

Postby RATBRAINZX3 » Thu Sep 29, 2022 1:48 am

Lacuna wrote:
    If you received the confirmation email/PM and have a ticket number it has been received. Issues like the one you described often have to be bumped to admin due to the existence of multiple accounts that may need to be closed/combined. Admin tickets do take a bit longer to get a response due to the smaller number of staff who can handle them and the extra work involved. You should receive a reply soon, though!


thank you, ill keep this in mind for later reference
Call me Rat, mini, or whatever, I’m open to new nicknames

She/her

Hopefully a future indie game maker

I love rodents, deer and decor. If you wanna trade I looove those!
User avatar
RATBRAINZX3
 
Posts: 22
Joined: Thu Sep 22, 2022 2:23 am
My pets
My items
My wishlist
My gallery
My scenes
My dressups
Trade with me

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