Still being logged out at the pound/ lf

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Still being logged out at the pound/ lf

Postby ButterflyChaser » Tue Sep 14, 2021 3:06 pm

I notice it happens more often on mobile but it just happened on my desktop computer. Normally it happens after, say, about 5 sessions of adopting. The 5th or 6th time I visit the pound I get logged out as soon as it opens.

Is this a bug or a feature? I sent a help ticket but haven't gotten a reply.
Looking for: Halloween 2019 pets. I have tokens but missed the trade in times due to no internet access the end of October.
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Re: Still being logged out at the pound/ lf

Postby Zeena » Wed Sep 15, 2021 11:41 pm

Hey there,
Are you on a stable wifi/internet connection? Sometimes if your phone switches between wifi and data automatically it'll log you out. Have you tried clearing your cache on your computer?

Regarding your ticket, I don't see one on this issue that is recent. If you did send one in recently, you may have accidentally sent it to admin level which means it can take some time to get sorted to the correct group that will be able to help you best. Please be patient, you will get a response to your ticket as soon as possible. ^^
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