Old inactive account?

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Old inactive account?

Postby Horrificus » Wed Aug 14, 2019 2:42 pm

I have an account that says its inactive from years ago- I have not used it in years and I have not logged into any account but the one I am currently using.
If the account is inactive and it says there are no pets on the account when I view the profile from this account does that mean my pets are lost?
And if they aren't lost could I get them back??
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Re: Old inactive account?

Postby Horrificus » Wed Aug 14, 2019 2:46 pm

Before I send the ticket would I be able to view the pets like normal if they WERE there? I'd hate to go through the trouble if there's nothing on the account, I honestly can't remember if I'd ever done anything with the pets.
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Re: Old inactive account?

Postby kim taehyung. » Wed Aug 14, 2019 2:48 pm

they might've been sent to the pound if you've been inactive for a while? I'm not quite sure if that's how it works though
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Re: Old inactive account?

Postby Horrificus » Wed Aug 14, 2019 2:50 pm

Then I probably don't have a chance of getting them back, either way. The account is from like 4 or 5 years ago and it literally doesn't show me any pets. Thanks for your guys' help though, I appreciate it!
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Re: Old inactive account?

Postby Guccii » Wed Aug 14, 2019 2:51 pm

it probably means they got deleted because you have more than 1 account
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Re: Old inactive account?

Postby Fritzel » Wed Aug 14, 2019 2:54 pm

I see pets from 2011 so I think they are there. Just not very active.
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Re: Old inactive account?

Postby MoMoYA » Wed Aug 14, 2019 2:55 pm

Yeah I still see pets; in yearly categories of 2011+ And a few other folders
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Re: Old inactive account?

Postby Horrificus » Wed Aug 14, 2019 3:01 pm

Ahh let me specify--
This is my new account. The one I am using. This is not the old account.
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Re: Old inactive account?

Postby axelandria » Wed Aug 14, 2019 4:26 pm

    I suggest just sending in a help ticket.
    normal players can't get your pets back to you, unfortunately.
    staff is there to help! they're not bothered by help tickets c:
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Re: Old inactive account?

Postby Burrito Bunny » Wed Aug 14, 2019 8:34 pm

Hi there,

As Axelandria suggested, you must send a help ticket; this is not an issue users can help you with. You can send it here: help/gethelp

Pets are not deleted or moved due to inactivity alone. CS firmly believes in keeping accounts safe if their owner’s ever do decide to come back and visit :)

Regardless, it is necessary for you to send a ticket along with the username of the other account. Excluding the whole situation with the pets, we do not allow users more than 1 account. If you continue, there’s a chance that staff may discover it and think you are cheating. As such, it is important to report these things yourself, to avoid misunderstanding!
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