What to do if sending a ticket do not work?

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What to do if sending a ticket do not work?

Postby Sanivisu » Sat Jun 23, 2018 9:10 pm

Hello everyone,

what to do if we sent a ticket(s) and still do not recieve a help from mods?

I paid 3 trades full of rares for art (I told this person to accept when the art is done but they did not wait) and since I am not that active I was not following this persons activity. After a while they recieved few PMs from me asking about this art - no reply. Meanwhile they send all their pets to other users and had a topic about quitting.

I reported once - a mod told me, this person got a PM from them. Nothing happened. I reported twice (last date: 11 Jun 2018) and did not even recieve a help from a mod.

I am not complaing just asking for the next step since those (not all) pets are not on this persons account anymore and I did not recieve any message from this person within long time. Last communication was on 28 Mai 2018, 01:16.

trades/viewtrade.php?id=73070206&userid=98879&signature=PtDZ0fQ7xpsk7TOTk4iRMw
trades/viewtrade.php?id=73070214&userid=98879&signature=20CtV7n4WH3DDh7wKXQA9A
trades/viewtrade.php?id=73070207&userid=98879&signature=UGxefY7UCgC7WydvHRXSHA
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Re: What to do if sending a ticket do not work?

Postby Fudge » Sat Jun 23, 2018 9:43 pm

I'm no expert at this, but I say send a ticket to admins specifically. Maybe Sorren Fey can help you out- I believe admins are the only people who can get your scammed pets back.
Last edited by Fudge on Mon Feb 12, 2024 7:00 pm, edited 9000 times in total.
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Re: What to do if sending a ticket do not work?

Postby Zeena » Sun Jun 24, 2018 3:49 am

Hey there,
If you already have an active ticket and have not received a response yet, please know we are working on it. There's no need to send another ticket, though if you wish to contact us you can do so by replying to your open ticket. Please be patient as we sort out the situation. :)
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