Mods please delete if its not allowed, I did check the rules and couldn't see anything against this!
What is the idea?
●I want to stop this generic "hand out warnings to everyone" when there's no clear-cut rule breaking.
●Bring back the Human side to interactions between players and mods.
●A lot of warnings or notices we are given are very blunt. A nicer touch to these things when they're not serious would be nicer!
●Easier system for appealing warnings. Give a certain period before warnings are put onto account to explain why we shouldn't get an official site warning. I personally believe these shouldn't be given out for simple mistakes or an offhand comment.
●Have shorter ban periods before banning permanently if the warnings have been given for minor instances. For example, a 2 week ban or mute people from forums or chats (basically make their account COPPA for a period of time as a punishment instead of a permanent ban)
Where did this idea come from?
It's one of the biggest issues I ever come across with this site is the times I get warnings when I know in my heart there's nothing I've done, but I try to get explanations as to why I've been given a warning and there is none. Its like "this person has been reported..I'll give them a warning and we can move on."
I did explain a situation I was in but that was removed, which is fair enough. However that was also followed by a snarky comment from a moderator which proves my point of, please can we have nicer, more human responses from staff? ❤️ I'm in absolute shock.
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I don't think some people realise how distressing warnings can be. When I've also witnessed with my own eyes people also not directly breaking rules but very clearly doing something damaging and they've not been given any warnings because they're not technically doing anything wrong. But where's that technicality when there's a disagreement between two players 🤔
But people who I have seen trying to scam newbies, me and many other people reported them and we were told that people are free to value pets how they like.
Overall...
I personally think we need some kind of justice system (but not as hard-core as it sounds) me and many other people just want it to be fair. We want it to be safe!
I think there should be multiple mods look over a certain scenario if it's not as clean cut as "this person got a warning for aggressive swearing". If there's a grey area, it should be looked on from a human perspective. Putting yourself in other people's shoes.
But most importantly I think we as players need to be spoken to a bit nicer. *especially* if it's not a clean cut case, or if it's accidental rule breaking eg posting too often. Especially if it's a first rule breaking of that kind that we were just not aware of.
Also, an opportunity to appeal for the warning to be removed!
I want so badly to explain how I did nothing wrong or against the rules, but there's no one to turn to, and if you argue more, it feels like you're making it worse:(
Well there's not many people that agree....is there..?
Absolutely they do!
There are many many people, especially over the last couple of years, who have quit purely due to feeling as though the staff don't care or how "scary" they are in their messages!
Here's some reviews that you can find yourself on SiteJabber , a review site for other..sites 😂
Here's just a couple from fellow ex Smoothians:
The moderators are legitimately terrifying and distant from their community, and the people promoted to positions of power abuse their powers far too often and show blatant favortisim to their rulebreaking friends
Overall the trading and community within this game is fun and -for the most part- friendly. The staff team has been an absolute nightmare to interact with though. You can follow all of their rules and they go as far to look around on your profile and dig for any dirt they can smudge on you.
They treat kids really harshly, and I understand they want to keep the platform and all the kids well behaved but threatening them and scaring them isn't gonna do it, you're just gonna make them anxious and NOT wanna enter the site in the first place.
*Disclaimer, these are not my words but from other players reviews*
Again, this comes from the absolute depths of my heart, I mean it with the most amount of love I have for this site. And if this isn't allowed please delete. But I know a lot of people would support this one!
Sorry its a long one, I'm a bit emotional !
