New help system

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New help system

Postby Nick » Sun May 20, 2012 3:57 pm

Hi everyone!

We've now got a brand-new contact system for Chicken Smoothie which will allow us to give you help a lot more quickly and easily. From the "help" link at the top right of the page, you can now click on the "contact us" button to send us a question or make a report.

Your report will be seen by the next-available staff member or general helper (depending on which category you choose for 'what do you need help with?'). This way, you won't accidentally end up sending a private message to a staff member who is away on holiday, or doesn't have the permissions to help you out -- your message will be seen by many staff members who can easily send it to the right people for you!

Unless you definitely need to talk to just one staff member (like a personal conversation with that staff member), please use the new help system instead of sending private messages to staff and general helpers, you'll get help much faster and it's easier for us too! :). The help system is the best way to get assistance if you need an administrator, as Tess and I will both be turning off our PMs once the system is working correctly.
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Re: New help system

Postby Bellum » Sun May 20, 2012 4:02 pm

Thanks :)
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Re: New help system

Postby | Aloy | » Sun May 20, 2012 4:08 pm

You're awesome Nick!
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Re: New help system

Postby Samurott12345 » Sun May 20, 2012 4:09 pm

Awesome Nick!This will help new members!^^
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Re: New help system

Postby Flicker - » Sun May 20, 2012 4:09 pm

Sounds like a awesome system! Next tie I need help, that seems like it will be much better! Thanks!
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Re: New help system

Postby DecafBunny » Sun May 20, 2012 4:11 pm

EPICSAUSE!
        • Going on Haitus again... •

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Art by sugartabby72600 wrote:
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• Dealing with personal issues. Probably won't be active again.


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Re: New help system

Postby Ellies » Sun May 20, 2012 4:11 pm

This is a great idea especially for the newer members of Cs.

Thank-you so much.

But will this mean were making the suggestions and problems into suggestions board, i generally like helping people and i found that was the place to do it.
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Re: New help system

Postby da .pimp. is here » Sun May 20, 2012 4:15 pm

Thank you Nick (: ^.^

Wow I just sent a ticket in and got a reply right away and the problem was fixed. Thanks guys <3
Last edited by da .pimp. is here on Sun May 20, 2012 4:33 pm, edited 1 time in total.
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Re: New help system

Postby Sedin » Sun May 20, 2012 4:20 pm

Very cool!
The new system is very easy to navigate :-)
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Re: New help system

Postby Nick » Sun May 20, 2012 4:24 pm

Ellies wrote:But will this mean were making the suggestions and problems into suggestions board, i generally like helping people and i found that was the place to do it.

If you think other forum members can help out with your question, you can definitely still post it in suggestions and problems board :)
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